IN-IDOI-Inbound Call Center Rep
Cynet Systems•Indianapolis, IN
•Onsite
About The Position
The Inbound Call Center Rep answers incoming calls to an 800 helpline for people with Medicare and performs general office and clerical duties. The role requires completing five days of training on health insurance for people with Medicare and communicating accurately and consistently with agency policies and laws. The position is responsible for providing correct information to callers, maintaining accurate records, and completing assigned tasks in a timely manner. Errors or poor judgment may undermine trust in the program.
Requirements
- High school diploma or GED.
- Good communication skills; two years of experience required.
- Knowledge of data entry; two years of experience required.
- Must complete five days of training on health insurance for people with Medicare.
- Must provide accurate information to callers and maintain accurate records, files, forms, reports, and technical information.
Nice To Haves
- Additional education or experience.
- Call center experience.
Responsibilities
- Answer all 800 helpline calls in a timely manner and record them on Client Contact forms.
- Forward calls to available volunteer counselors or provide counseling assistance when volunteers are unavailable.
- Take calls from counselors regarding availability and supplies.
- Complete daily data entry, including Client Contacts.
- Create labels and mail information packets, assemble packets, and make copies of SHIP information as needed.
- Notify the Office Manager when material supplies are low.
- Put away deliveries in an orderly manner.
- Keep the work area neat and orderly and recycle unwanted paper and boxes.
- Check voicemail messages for packet requests at least twice daily, in the morning and afternoon.
- Forward callback messages to Volunteer Supervisors at the end of the day.
- Prepare new counselor training materials and other materials requested by Trainers.
- Prepare presentation materials and supplies requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
- Perform other duties assigned by the Office Manager, including special mailings or emails, recording 800 messages, and updating lists.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
