Inbound Call Center Agent

BrandNest • Boston, MA

9d • Onsite

About The Position

Brand Nest is hiring motivated and professional Inbound Call Center Agents to support customer communication efforts in Boston, MA. This in-person role focuses on handling inbound and outbound calls, providing information, and delivering excellent customer service.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly, professional, and reliable demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about services, promotions, and general inquiries.
• Maintain clear and detailed records of customer interactions.
• Resolve basic customer concerns or escalate when necessary.
• Follow communication scripts and company guidelines.
• Contribute to a positive and team-oriented call center environment.

Benefits

• Paid training
• Hands-on customer service experience
• Supportive, team-focused work environment
• Opportunities to grow into leadership or client support roles
• Consistent scheduling
• Structured support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED