Inbound Call Center Agent
Pacific Rise Co•Milwaukee, WI
•Onsite
About The Position
At Pacific Rise Co, we are your trusted logistics partner — focused on reliability, speed, and transparency across every step of your supply chain. We help businesses connect with their customers through strategic planning, precise execution, and clear communication. Pacific Rise Co is seeking a professional and customer-focused Inbound Call Center Agent to join our Milwaukee, WI team. The ideal candidate will handle incoming customer calls, provide service support, answer inquiries, and assist with scheduling and account-related questions.
Requirements
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Strong problem-solving and multitasking abilities
- Basic computer and data entry skills
- Ability to work in a team-oriented environment
Nice To Haves
- Previous call center or customer service experience preferred
Responsibilities
- Answer incoming customer calls in a professional and timely manner
- Assist customers with service inquiries, scheduling, and account updates
- Maintain professionalism and positive customer experiences during all interactions
- Meet daily performance and communication standards
- Support additional administrative tasks as needed
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company match
- Employee training programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
