Inbound Billing and Settlement Staff
About The Position
This role is responsible for settlement related to the freight forwarding business. The position involves reinforcing relationships with customers and carriers through effective communication, preparing regular settlement status reports for management, customers, carriers, and headquarters, and improving settlement processes by developing automated solutions to minimize manual work. The staff member will process customer billing accurately and on time, manage and analyze correction forms for billing adjustments in an access database, and review essential freight documentation that supports invoiced charges and is necessary for payment. This role requires an understanding of how billing functions impact the Profit & Loss statement, auditing carrier freight bills, interpreting tariffs and contracts, and utilizing internal technologies for daily tasks. Additionally, the position involves investigating and diagnosing potential errors and duplicate carrier billing, performing ad-hoc reporting, and other related duties as required.
Requirements
- Experience in AR & AP, Invoicing, Customer Service or Transportation/Logistics related experience
- Bachelor’s Degree
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Effective written and verbal communications skills to communicate with various levels of the organization
- Proficient with Outlook, Microsoft Office applications PowerPoint, Word
- Proficient with Excel, especially v-lookups and pivot tables
- Ability to work overtime when needed
Responsibilities
- Responsible for settlement related to freight forwarding business
- Reinforce relationship with customers and carriers by leading effective and continuous communications
- Prepare regular settlement status report for management, customer, carriers and headquarters
- Improve the settlement processes by developing automated processes to reduce manual processing
- Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division
- Manage, analyze & prepare correction forms for billing corrections in access database
- Review and discuss essential freight documentation that supports charges invoiced and is required for payment
- Use accounting knowledges & work experiences and possess understanding of how Billing functions affect P&L
- Audit carrier freight bills and interpret tariffs and contracts
- Work with the internal technologies required for daily functions
- Investigate and diagnose potential errors and duplicate carrier billing
- Perform ad-hoc reporting, as required
- Perform other job related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
