In Room Dining - Server

Rosewood Hotel Group•Montecito, CA

9d•Onsite

About The Position

The In-Room Dining (IRD) Server will be responsible for providing Forbes 5 Star rated service and guest satisfaction in accordance with the quality standards of the operation. This role involves taking food and beverage orders, retrieving and serving alcoholic and non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently. The server will also collect payments, maintain a clean and tidy working environment, and use discretion when entering guest spaces with respect and decorum to create a memorable culinary experience for guests in the privacy of their room.

Requirements

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow through; ability to be a clear thinker, remain calm and resolve problems using good judgment; ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders.
Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions.
Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met.
Ability to differentiate dates; ability to operate, clean and maintain all equipment required in job function.
Ability to comprehend and follow recipes; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
Required to speak, read and write English, with fluency in other languages preferred.
Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Diploma/Some College or an equivalent combination of education and work-related experience.
Must have a current and valid Food Handler Certification.
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Minimum 21 years of age to pour alcoholic beverages.
Minimum three years’ experience in restaurant service.

Nice To Haves

Hotel operational exposure (i.e. F&B) preferred.
Experience with a luxury or ultra-luxury property or brand preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In-Room Dining.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of guest room layout, locations and room numbers/names.
Fully understand the use of radios and Knowcross for completing guest requests and for communication with Order taker / manager on duty.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Complete opening side duties as assigned: Check quality and amount of all In-Room Dining stock and supplies using checklist; Fold/stack In-Room Dining napkins; Requisition all necessary supplies and transport from storeroom to In-Room Dining; Set tables and trays; Shine/Polish silverware and glasses for service; Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic); Ensure a sufficient supply of all linen, silverware, glassware and chinaware, S&P shakers, sugar caddies for service; Check cleanliness and condition of all equipment for use in In-Room Dining area, rectify any deficiencies; Ensure all flowers and decorative items are fresh for guest use.
Retrieve all food orders from kitchen and place on table/tray.
Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
Transport tables/trays to and from In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
Enter the guest room and place the table/tray by following the established departmental procedures.
Serve the food items and beverages to the guest in compliance with hotel standards and steps of service.
Properly open and serve wine/champagne bottles in compliance with the hotel standards and steps of service.
Set up and deliver amenities to designated rooms.
Monitor and maintain cleanliness, sanitation and organization of all service areas, guest and rooms and guest corridors.
Transport all tables/trays from guest rooms to In-Room Dining area as assigned.
Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
Collect and report tips at the end of the assigned shift.
Complete closing side duties: Properly store all reusable goods; Breakdown all goods; Clean all equipment as assigned in the side duties; Restock items for next service; Remove all dirty linen; fold napkins; Reset tables/trays for the next shift.
Ensure transmission of food orders is verified by Kitchen.
Retrieve and replace flowers in bud vases.
Complete Set-ups for suite as instructed whether it be espresso, coffee, pantry set-ups.
Complete guest requests as delegated by the Order taker and the manager on duty i.e Ice buckets, ice packs, glassware/china.
Remove guest trays/tables upon guest request or instruction from Order Taker/Manager on duty in compliance with the hotel standards and steps of service.
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Maintain clean and safe work area.
Models the company’s culture, vision, mission and core values at all times.
All other duties as required.