In Room Dining Server - The National

Coury Hospitality • Oklahoma City, OK

10d • Onsite

About The Position

The National, Autograph Collection is seeking an In-Room Dining Server to join their team. This role is responsible for delivering exceptional hospitality by providing thoughtful, personalized service to guests, ensuring every delivery is polished, professional, timely, and welcoming. The server will pay close attention to detail, from accurately prepared orders to beautifully presented trays, and will foster strong communication between In-Room Dining, the Kitchen, and other hotel teams to create a seamless guest experience. The goal is to create UNMATCHED MOMENTS through every interaction.

Requirements

• Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience preferred.
• Strong knowledge of food, beverage, and service standards preferred.
• Ability to learn menu items, ingredients, preparation methods, allergens, and food and beverage offerings.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Ability to remain calm, poised, and professional under pressure.
• Passion for hospitality, food, beverage, and creating memorable guest experiences.
• Ability to follow In-Room Dining policies, service standards, safety procedures, and sanitation requirements.
• Must obtain and maintain any required state or local alcohol service permits or certifications.
• Must obtain and maintain any required state or local food service certifications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and adhere to all grooming and uniform standards.

Nice To Haves

• Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience.
• Strong knowledge of food, beverage, and service standards.

Responsibilities

• Delivering food and beverage orders to guest rooms with warm, professional, and attentive service.
• Reviewing orders carefully to ensure accuracy, presentation, special requests, and guest preferences are properly addressed.
• Demonstrating strong knowledge of menu items, ingredients, preparation methods, allergens, and available food and beverage options.
• Providing thoughtful recommendations for food, wine, cocktails, and non-alcoholic beverages when appropriate.
• Properly presenting and delivering meals, beverages, and amenities according to established In-Room Dining standards.
• Following responsible alcohol service guidelines at all times.
• Setting up guestroom dining experiences with attention to presentation, cleanliness, and detail.
• Communicating closely with Kitchen and Bar Curators to ensure orders are accurate, complete, and delivered within expected timing.
• Anticipating guest needs and providing discreet, personalized service throughout each interaction.
• Handling guest questions, concerns, special requests, and service recovery opportunities with empathy, urgency, and professionalism.
• Clearing trays, dishes, glassware, and other dining items from guest rooms and designated areas in a timely manner.
• Maintaining cleanliness and organization of In-Room Dining equipment, service areas, and storage spaces.
• Supporting fellow Curators and contributing to a culture of teamwork, excellence, and hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed