In-Room Dining Server-LINE DC

LINE DC•Washington, DC

18d•Onsite

About The Position

The LINE is a collection of hotels rooted in culture and built for discovery. We are seeking a dynamic In-Room Dining Server to join our team who also resides in the Washington DC Ward 1 Area. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Requirements

High School diploma or general education degree (GED)
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS, POS
Positive Attitude
Eye for Detail
Problem solving abilities

Nice To Haves

Three (3) years related experience in hospitality or service industry preferred

Responsibilities

Greet every guest promptly with a smile and maintain eye contact
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
Demonstrate expert understanding and knowledge of the sequence of service, following this sequence for every guest.
Must possess a full knowledge of menu items, their ingredients and preparation techniques
Possess expert knowledge of the POS system to correctly and strategically coordinate guest food and beverage orders
Clear, mark and take ownership of table maintenance. Wipe and reset tables
Anticipate guest needs, including pre-bussing, re-ordering, check delivery and payments and ensure overall guest satisfaction
Follows alcohol awareness procedures and policies
Responsible for receiving payment for all items ordered, receives and correctly handles cash, appropriate receipt and distribution of gratuity
Assist coworkers in any task necessary to ensure a great environment for guests and coworkers
Execute any additional employee duties requested by management
Possess expert knowledge of all food and beverage aspects of the In-Room Dining
Maintain an increased awareness of safety issues throughout the hotel
Participate in scheduled departmental and administrative meetings as requested
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements