In-Room Dining Order Taker (Part-Time)

Hilton • New Orleans, LA

2d • Onsite

About The Position

As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism. Responsibilities include performing the following duties to the highest standards: Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner. Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients. Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue. Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system. Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures.

Requirements

• Ability to answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients
• Ability to upsell food and beverage items, including sides, desserts, beverages, and promotional offerings
• Ability to accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system
• Ability to reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures

Responsibilities

• Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients
• Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue
• Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system
• Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures

Benefits

• Medical & Vision Insurance
• Dental & Voluntary Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan with up to 5% employer match
• Employee Assistance Program (EAP)
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• Paid parental leave
• Personalized caregiving support
• Crisis concierge
• Mental health resources
• Generous paid time off (PTO)
• Health & welfare benefits
• Financial security for your future

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed