In Room Dining | Order Taker
About The Position
The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience an upscale in-room meal and/or beverage experience. The In-Room Dining Order Taker will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Order Taker also facilitates amenity deliveries; calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
Requirements
- Must be able to work a flexible schedule, including weekends, holidays and overnight shifts
- Must be able to lift at least 30lbs
- Candidate should possess excellent communication skills
Nice To Haves
- Previous food and beverage experience in hotel preferred
- Room Service experience is preferred
Responsibilities
- Complete knowledge of service time, menu and specials
- Responsible for answering the phone in a timely manner.
- Take orders for guests.
- Must follow prepared scenario to encourage upselling.
- Give the approximate time of delivery for the order.
- Prepare payment of checks.
- Knowledge of food menu and wine list.
- Know and adhere to all liability laws.
- Printing of reports at the end of the shift and banking out.
- Complete other duties assigned.
- Attend all designated staff meetings and training sessions.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
