In Room Dining Coordinator

Four Seasons Hotels and Resorts•Westlake Village, CA

2d•Onsite

About The Position

Four Seasons Hotel Westlake Village is seeking an In Room Dining Coordinator to join their dynamic team. The ideal candidate is highly organized, able to multitask efficiently, and thrives in a fast-paced, upscale environment. This role plays a key part in delivering exceptional service by accurately taking and coordinating guest orders with professionalism and attention to detail.

Requirements

High school education or equivalent experience
Minimum of one year food service or related work experience
Ability to communicate professional and accurately via telephone
Open availability is required
Availability to work weekends and Holidays
Successful candidate must possess legal work authorization in the United States

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
Check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions.
Respond urgently and appropriately to guest concerns and requests.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.