In-Office Dispatcher

Integrity Towing Solutions • Raleigh, NC

6d • $17 • Onsite

About The Position

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

Requirements

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.
• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Acceptable criminal background history.
• Clear pre-employment drug screen.

Nice To Haves

• Law Enforcement background (dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent)
• Military Veteran background
• Disabled Veteran
• Military Spouses
• Work Opportunity Tax Credit Targeted Groups

Responsibilities

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.
• Escalate high-level concerns in a timely manner to account management.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

Benefits

• Paid, On-the-Job Training
• Competitive Compensation
• Comprehensive medical, dental, and vision insurance
• Short- and long-term disability insurance
• Accident insurance
• Hospital insurance
• Critical illness insurance
• Paid Time Off (every hour worked earns additional time off)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed