In-House Sales Support Representative

Alanric Food Distributors•West Deptford, NJ

About The Position

In-House Sales Support Representative at Cento Fine Foods Cento Fine Foods, a leading brand in authentic Italian cuisine, is dedicated to providing high-quality, genuine products that bring the flavors of Italy to kitchens worldwide. With a rich heritage and commitment to excellence, Cento offers a diverse range of products from tomatoes and olive oil to pasta and specialty items. We are looking for a motivated and detail-oriented In-House Sales Support Representative to join our team and contribute to our mission of delivering exceptional products and service. For more information about Cento Fine Foods, visit www.cento.com . Overview: We are seeking a motivated and detail-oriented In-House Sales Support Representative to join our sales team. The ideal candidate will provide high-quality support to our sales representatives, ensuring smooth operations and contributing to the overall success of the sales department. This role requires excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving.

Requirements

Proven experience in a sales support or administrative role.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Ability to work independently and as part of a team.
Strong problem-solving skills and a proactive attitude.

Responsibilities

Answer basic sales questions from customers and potential clients.
Log customer data and track customer orders accurately.
Provide exceptional support to the sales team, taking pride in a job well done.
Input data into the computer system and maintain accurate records.
Respond to customer inquiries via phone, email in a professional manner.
Process sales orders and coordinate with other departments to ensure timely delivery of products and services.
Plan, organize, prioritize, and coordinate sales activities.
Schedule and coordinate sales meetings, conferences, and travel arrangements for the sales team.
Collaborate with the marketing department to develop sales materials and promotional campaigns.
Generate and maintain sales reports, analyzing data to provide insights to the sales team and management.
Maintain and update sales forecasts, ensuring accurate and timely reporting.
Build and maintain strong relationships with customers, providing exceptional service and support.
Handle customer complaints and issues, working towards quick and effective resolution.
Identify opportunities for upselling and cross-selling to existing customers