In House Marketing Rep

Hilton Grand Vacations•Baraboo, WI

10h•Onsite

About The Position

Step into a role where every day feels a little like vacation! Because at Hilton Grand Vacations in the heart of the Wisconsin Dells, you’re helping guests create memories that last a lifetime. As an In‑House Marketing Representative, you become the friendly face and knowledgeable guide who connects visitors with unforgettable experiences, all while building a rewarding career with one of the most trusted names in hospitality. If you thrive in a fast‑paced, guest‑focused environment and love the idea of pairing customer service with meaningful conversations, this opportunity is your gateway to growth, recognition, and a world of travel benefits. Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.

Requirements

Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).

Nice To Haves

Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Responsibilities

Conducts pre-arrival calls to owners, renters, and exchangers.
Confirms appointments with guests to ensure tour reservations and improve show rate.
Completes required paperwork accurately and completely for each tour.
Checks availability so as to not overbook tour waves.
Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
Follows gifting procedures to ensure costs are met monthly.
Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
Distributes only HGV-authorized information, collateral, and materials.
Maintains location operating standards.
Carries out all other reasonable requests by management that one is capable of performing.
Contacts appropriate management with any guest issues.