In-House Marketing Call Center Agent

Travel + Leisure Co.•Indio, CA

31d•Onsite

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

High School Diploma or GED Required.
Microsoft Office, Word and Excel experience required.
Ability to persuade clients through building value to change their minds and attend a sales presentation.
Must be able to give full attention to input that is received to use during the close.
Exceptional listener with great communication skills.
Demonstrated ability to work under pressure and meet deadlines.
Candidate must have excellent problem solving and customer service skills.
Must be well spoken and professional in demeanor.
Must be friendly, self-motivated, detailed oriented and able to work independently.
Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
Ability to use a computer and efficiently multi-task (i.e. read/type and talk simultaneously).
Minimum of 6 months call center customer service, reservations or equivalent experience required.

Nice To Haves

Familiar with sales force applications a plus.

Responsibilities

Handle and perform heavy outbound call volume.
Able to stick with approved sales script.
Accurate data entry in system for Sales Centers.
Soft score guests when needed.
Maintain predetermined tour flow targets as allotted by management.
Work cooperatively with other team members, Department Leaders, Marketing Managers, and Business and Resort Operations teams.
Assist with pre-arrival calls.
Properly schedule and book tour appointments.
Handle all reschedules.
Provide any needed follow up concierge service.
Prepare chase material/collateral.
Deliver chase material to onsite resort rooms.
Prepare and send out daily numbers to The Region.
Place daily confirmation calls.
Work at the lobby marketing desk when required.
Any other duties as assigned.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)