Call Center Marketing Agent
Capital Vacations•Myrtle Beach, SC
•Onsite
About The Position
This agent will handle heavy marketing and service duties, book tours, and assist with various aspects of the call center operations. The role involves direct interaction with customers, problem-solving, and supporting back-office functions. The agent will also be responsible for ordering supplies and monitoring social media posts.
Requirements
- 2+ years of Customer Service experience
- Proficiency with Microsoft Office applications
- High proficiency in MS Office
- Knowledge in Time Share Ware is a must
- Strong analytic, problem-solving skills to pinpoint issues and identify solutions
- Strong written and verbal communication skills
- High end customer service skills
- Competent working with Microsoft Office suite, including Word, Outlook, and Excel
Nice To Haves
- Previous experience as customer service, reservations, or travel agent
- A strategic mindset to problem solve and craft win/win solutions
- Experience working with Owners in a timeshare or call center atmosphere
- Travel experience
Responsibilities
- Day to day marketing and services
- Handles any points discrepancies for sales
- Helps close deals with prospect or owner’s appeasements
- Assistance with all Global Exchange needs
- Assistance with all Club and Lifestyles Plus needs
- Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
- Assist with ordering supplies for call center
- Monitor and respond to Social Media posts
- All other duties as assigned
Benefits
- $15 per hour during training
- $16/ hr PLUS commissions after training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
