Agent, In House Marketing Call Center

Travel + Leisure Co. • Williamsburg Sales Center, SC

10d • Onsite

About The Position

Travel + Leisure Co. is a leading vacation ownership and travel membership company. As a Call Room Agent, you will be responsible for contacting clients by phone to sign them up for upcoming presentations or to reschedule guests who previously missed their appointments. You will work onsite, supporting multiple resort brands and collaborating with marketing, sales, and operations teams to ensure a smooth tour flow. This is a performance-driven role with uncapped earning potential.

Requirements

• High School Diploma or GED required.
• Salesforce CRM experience required; advanced familiarity a strong plus.
• Minimum of 6 months call center, reservations, or equivalent customer service experience required.
• Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
• Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving and customer service skills with the ability to think on your feet.
• Demonstrated ability to work under pressure and meet deadlines.
• Self-motivated, detail-oriented, and able to work independently.
• Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.

Nice To Haves

• Advanced familiarity with Salesforce CRM

Responsibilities

• Meet monthly tour flow targets set by management
• Work an outbound call list daily to book new presentation appointments and recover previously missed tours
• Qualify clients to ensure they meet the right criteria before scheduling
• Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through
• Maintain accurate data entry across Salesforce and sales center systems
• Prepare and deliver chase materials to resort rooms as needed
• Collaborate with marketing, sales, and resort operations teams across the region
• Assist at the lobby marketing desk when needed
• Compile and distribute daily performance numbers to regional leadership

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program
• Paid time off (depending on position)
• Parental leave (depending on position)
• Holidays (depending on position)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED