Agent, In House Marketing Call Center
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. As a Call Room Agent, you're the recovery engine for our sales pipeline. Your job is to contact clients by phone: either signing them up for an upcoming presentation or reconnecting with guests who previously missed their appointment and getting them rescheduled. You'll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats. This is a performance-driven role with uncapped earning potential.
Requirements
- High School Diploma or GED required.
- Salesforce CRM experience required; advanced familiarity a strong plus.
- Minimum of 6 months call center, reservations, or equivalent customer service experience required.
- Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
- Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving and customer service skills with the ability to think on your feet.
- Demonstrated ability to work under pressure and meet deadlines.
- Self-motivated, detail-oriented, and able to work independently.
- Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.
Nice To Haves
- Advanced familiarity with Salesforce CRM is a strong plus.
Responsibilities
- Meet monthly tour flow targets set by management
- Work an outbound call list daily to book new presentation appointments and recover previously missed tours
- Qualify clients to ensure they meet the right criteria before scheduling
- Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through
- Maintain accurate data entry across Salesforce and sales center systems
- Prepare and deliver chase materials to resort rooms as needed
- Collaborate with marketing, sales, and resort operations teams across the region
- Assist at the lobby marketing desk when needed
- Compile and distribute daily performance numbers to regional leadership
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
