In-House Marketing Assistant Manager- Margaritaville Rio Mar

Travel + Leisure Co.•Chesapeake, VA

1d•Onsite

About The Position

We are actively seeking a motivated In-House Marketing Assistant Manager to join our Margaritaville Rio Mar Resort team in Rio Grande, PR. Qualified candidates must be outgoing, tenacious, and driven to succeed. This job requires excellent customer service skills and ability to go above and beyond providing an outstanding guest experience!

Requirements

High School diploma required.
Possess excellent communication skills both written and verbal.
Must be highly motivated with a positive attitude and good work ethic.
Detail oriented while maintaining multi-task abilities in a busy environment; professional and organized; able to exhibit problem solving ability.
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with current owners)
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to lead by example
Must have Timeshare/ Vacation Ownership Experience.
Must have full availability to work weekends & holidays, daytime & nighttime.
Must be proficient in Microsoft Office (excel and word).

Responsibilities

Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
Must maintain above budget conversion rate of assigned guests and ensure that the overall conversion of the site is above the budgets
Must be able to work days, nights, weekends, and holidays.
Must maintain department standards of production and work as a team player.
Direct supervision of Resort Host/Concierge/Marketing staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
Resolve issues pertaining to tour statuses, bookings, coding and etc.
Compile data on each Resort Host's performance.
Prepare additional reports deemed necessary by management.
Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).