In-House Claims Representative

Mountain West Farm Bureau Insurance Company•Laramie, WY

27d•$4,016 - $4,384•Onsite

About The Position

Mountain West Farm Bureau is seeking a full-time In-House Claims Representative to join their team. This role involves comprehensive training and mentorship to develop the skills and knowledge necessary to handle insurance claims, including investigating, analyzing, and settling claims by determining the extent of liability for personal, casualty, or property loss/damages. The In-House Claims Representative serves as an internal liaison between policyholders, internal departments, and external stakeholders to process and resolve claims accurately. This full-time position is located at their home office in Laramie, WY and typically works 40 hours per week.

Requirements

Effectively reads, writes, and speaks the English language
Maintains high levels of personal and professional integrity, and acts as an ethical agent who promotes core values throughout the organization
Possesses special and practical knowledge in business service areas
Understands the implications of new information for problem-solving and decision-making
Gives full attention to what other people are saying, and makes sure to understand the points being made
Ability to analyze information and use logic to address issues and problems
Ability to mediate conflicts between individuals and groups and settle disputes equitably
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions problems
Knowledge of principles and processes for providing customer service
Ability to follow established procedures to guide oneself with little or no supervision to complete tasks
Ability to identify and resolve problems in a timely manner, develop alternative solutions and use reason even when dealing with emotional topics
High school degree or GED
Prior experience in insurance, customer service, or a related field
Knowledge of Microsoft Office Suite or similar software
Ability to obtain a state adjuster’s license
Valid driver's license and willingness to travel to claim sites as required
Ability to work independently with minimum supervision
Pass a drug and alcohol screening
Undergo a background check
Have a clear Motor Vehicle Report (MVR)

Responsibilities

Investigating insurance claims
Analyzing insurance claims
Settling insurance claims by determining the extent of liability for personal, casualty or property loss/damages
Serving as an internal liaison between policyholders, internal departments, and external stakeholders to process and resolve claims accurately