In-Home Sales & Tech Support (Part Time)

Asurion•Odessa, TX

19h•Onsite

About The Position

This is a local, in-home field role requiring daily travel to customer residences. It is an entry-level position, ideal for someone starting their career who enjoys talking to people and wants hands-on sales experience. As In-Home Sales & Tech Support, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You’ll start with paid training to prepare you to work independently in the field. You’ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy. In the field, you’ll consistently put the Serve, Solve, Sell™ model into action by serving customers in-home, in-office, or wherever they are, providing exceptional customer service, utilizing expertise to address and resolve customers’ tech issues, and leveraging Asurion’s growing range of products to offer tailored solutions to customers. You will use strong negotiation and communications skills to identify customer needs and position products uniquely to meet those needs.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles).
Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse.
The maximum expected travel distance is 120 miles, one-way.
Work a varied 5-day week schedule designed to meet customers on their timeline – this will include evenings, weekends and holidays
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.