In-Home Sales Specialist

Lowe's Companies, Inc.•Leeds, AL

2d•Onsite

About The Position

This role involves delivering excellent customer service and adhering to Lowe’s service standards. The In-Home Sales Specialist will conduct in-home consultations to understand customer needs and recommend suitable home improvement products and services. This position requires becoming a subject-matter expert on all product offerings and acting as a trusted advisor for customers. The specialist is expected to meet or exceed sales goals through effective closing and solution-based selling techniques, while building strong client relationships by actively listening and providing tailored recommendations. Following up with potential customers, especially during promotional periods, and maintaining strong relationships with stores, associates, and regional partners are key aspects of the role. The position also involves maintaining a healthy sales pipeline by generating new business and managing ongoing customer interactions. Regular check-ins with the Services Territory Sales Manager will be required for detailed updates. Clear communication with customers regarding product features, benefits, lead times, warranties, and installation processes is essential. The role includes capturing accurate in-home measurements, confirming product selections, and securing commitment on next steps, including follow-ups. Preparation for appointments involves coordinating product samples, materials, and customer information. Confirming appointments 24 hours in advance and ensuring all necessary tools and materials are ready are also part of the responsibilities. Collaboration with general contractors, installers, and project teams for quoting, selling, and producing accurate job files is necessary. Ensuring all project documents, contracts, proposals, and pricing worksheets are completed according to company standards is required. Submitting paperwork and project information to store teams for timely and accurate project execution, and maintaining organized project folders, clean samples, and required collateral for demonstrations are also key duties. Adherence to all safety protocols during in-home visits and in-store is mandatory to ensure the safety of customers, associates, and oneself.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
2+ years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, with the ability to build rapport quickly in face-to-face interactions.
Ability to accurately measure and assess project needs in customer homes.
Proficiency in using mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid driver’s license with reliable transportation and ability to pass MVR screen in accordance with company requirements.
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

Deliver SMART customer service and adhere to Lowe’s service standards at all times.
Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services.
Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance.
Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques.
Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations.
Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods.
Maintain strong relationships through active engagement with stores, associates, and regional partners.
Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions.
Provide detailed updates to the Services Territory Sales Manager during regular check-ins.
Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes.
Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups.
Prepare for appointments through effective coordination of product samples, materials, and customer information.
Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit.
Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards.
Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution.
Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations.
Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.