In-Home Care Manager

Chinese American Service League•Chicago, IL

7d•$75,000 - $85,000•Onsite

About The Position

The In Home Services Manager ensures older adults can safely age in place through access to reliable, high-quality home care services. By connecting clients, families, caregivers, and community partners, this role helps promote dignity, independence, and quality of life for those receiving care. Through effective program leadership and service coordination, the position helps expand equitable access to services and strengthens CASL's commitment to supporting older adults in the community. CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.

Requirements

Bachelor's degree in Social Work, Healthcare Administration, Public Administration, or a related field preferred.
5–7 years of experience in home and community-based services, aging services, healthcare operations, or a related field.
Equivalent combinations of education and experience will be considered.
Knowledge of the physical, social, emotional, and cognitive changes associated with aging.
Demonstrated experience managing operations, workforce scheduling, and service delivery in a high-volume environment.
Strong knowledge of Medicaid-funded programs, particularly the Illinois Community Care Program (CCP) or similar home and community-based service models.
Strong data management, reporting, and analytical skills, with the ability to use data to drive operational decision-making and program performance.
Experience building relationships and collaborating effectively with clients, families, referral partners, community organizations, and other stakeholders.
Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and related business tools.
Experience using Electronic Visit Verification (EVV) systems and other service delivery or workforce management platforms.

Nice To Haves

Experience using Salesforce or similar customer relationship management (CRM) or data management systems.
Experience leading operational improvement initiatives or managing projects using formal project management methodologies and tools.
Bilingual or multilingual skills, particularly in Chinese or other Asian languages, strongly preferred.

Responsibilities

Lead the daily operations of CASL's Community Care Program (CCP) In-Home Services, ensuring timely, reliable, and high-quality service delivery for clients.
Oversee client intake, service authorizations, care plan implementation, and workforce scheduling to ensure continuity of care and compliance with program requirements.
Build and maintain collaborative relationships with care coordinators, referral partners, and external agencies to support effective communication, coordinated care, and successful service outcomes.
Monitor program performance, service delivery metrics, and operational data to identify trends, inform decision-making, and drive continuous improvement efforts.
Ensure a positive client experience by addressing concerns, resolving service issues, and maintaining responsive communication with clients and families.
Supervise, coach, and develop Field Supervisors and support staff, providing performance feedback, training, and professional development to promote accountability and service excellence.
Partner with Human Resources and recruitment teams to support workforce planning, staffing needs, onboarding, retention, and workforce stability.
Ensure compliance with Illinois Community Care Program requirements, organizational policies, documentation standards, and audit readiness expectations.
Implement and monitor quality assurance practices that promote consistency, accountability, and high standards of service delivery across the program.
Identify opportunities to improve operational efficiency, strengthen workforce capacity, and support the continued growth of CASL's in-home services program.
Stay informed of regulatory, operational, and programmatic changes affecting CCP services and translate requirements into effective operational practices.