In-Home Care Manager HomeWell Everett

HomeWell Care Services WA328 • Everett, WA

9d • Hybrid

About The Position

HomeWell Care Services is an in-home care agency built on “Trusted Care and True Compassion.” We are building a culture of care for both our Clients and our People. Through our culture of continuous learning, engagement and transparent communication paired with our Signature Programs we aim to develop and administer quality care with trusted expertise, true compassion and peace of mind. HomeWell Care Services is a new owned in-home care agency based in Everett, Washington, serving communities throughout Snohomish County and the North Sound region, including Everett, Marysville, Lake Stevens, Monroe, and Bothell. We will also provide care services in select Eastside communities, including Kirkland and Kenmore. As a start-up agency, we are looking for someone who wants to come in at the ground level and help shape, build, and grow the business. The ideal teammate brings an entrepreneurial spirit, a “Business Owner Mindset,” and the willingness to improve processes, make data-driven decisions, and take intentional action aligned to our core goal of enabling individuals to maintain dignity and independence at home. The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records. The Care Manager will work closely with HomeWell Agency leadership to develop and ensure cultural, organizational and business standards are aligned and empower the Caregiver to administer best in class in-home care where individual client needs are prioritized and accommodated.

Requirements

• Two years of experience in home care, home health or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers and other professionals.
• Must possess impeccable follow up and attention to detail and be able to exercise initiative, problem solve, apply sound judgment.
• Able to supervise, assess and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.

Nice To Haves

• Entrepreneurial spirit
• Business Owner Mindset

Responsibilities

• Help build and refine scalable care management processes, operating standards, and best practices that support the growth of a new agency while demonstrating an entrepreneurial, business-owner mindset.
• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative. Each care plan shall include: Client’s functional limitations; Nutritional needs and food allergies for meal preparation; Home medical equipment and supplies relevant to the care plan; Type and schedule of services to be provided, including frequency; Non-medical tasks requested.
• Collect fees for initial services at the time of assessment or by the first day of service.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.
• Supervise client care provided by agency personnel to ensure: Caregiver review the client’s care plan prior to service provision and whenever there is a change in the care plan. Caregivers comply with the care plan. Caregivers implement proper infection control practices. Caregivers observe, recognize and immediately report changes in the client’s service needs or condition. Caregivers are familiar with and implement emergency procedures Caregivers possess the necessary skills required for service needs All necessary supplies and equipment are available for on-site for safe client care Provided services fall within the scope of the agency’s license.
• Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
• Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.
• Assist with the development and revision of client care policies and procedures.
• Participate in personnel evaluations for caregivers.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• PTO – 2 weeks, 1st week deposited upon hire; increases to 3 weeks PTO after minimum service commitment
• Mileage reimbursement
• Cellphone and Internet Stipend
• Health Insurance; after minimum service commitment
• On-call differential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed