COA - Lions Children's Eye Clinic

Fairview Health Services•Minneapolis, MN

16h•Onsite

About The Position

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Eye Care team at Lions Childrens Eye Clinic in Minneapolis, MN. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Friday: 7:00AM–5:00PM. The Lions Children's Eye Clinic is the leading clinic in the upper Midwest for children’s eye care. With four dedicated pediatric ophthalmologists, we help children as young as a few days old up through kids in their late teens improve their sight and eye function. Our patients benefit from the knowledge, compassion, and innovation that our care providers bring to their work in the clinic. Our all-inclusive approach ensures our present and future patients receive the best outcome possible. This position is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Requirements

1 year of customer service experience
Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Nice To Haves

Current nursing, medical, social work, psychology, or pharmacy student
Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
Medical terminology
Epic Health Records
Telephonic customer experience
Previously worked in a healthcare setting

Responsibilities

Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
Prepare exam rooms and stock supplies
Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.