In Clinic Visit Facilitator-Cancer Clinic

Fairview Health Services•Minneapolis, MN

1d•Onsite

About The Position

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our team at our Clinics and Surgery Center in Minneapolis, MN. This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening. Clinic Hours of Operation are Monday – Thursday: 7:00AM – 6:00PM and Friday: 7:00AM – 5:00PM. Our Masonic Cancer Clinic is one of the nation’s top cancer research centers with a team of specialized doctors, nurses, researchers and health care professionals committed to providing life-saving care to people with cancer. People travel from across the country and around the world for treatments within our hospitals/clinics. Our team is doing high impact work in the prevention, detection, and treatment of our patients. At the Masonic Cancer Clinic in Minneapolis, MN we strive for a collaborative, inclusive, and supportive environment where employees are able to find career growth as well as work-life balance. Visit Facilitators are a valuable member of our care team and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Requirements

At least 1-year of customer service experience
Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Nice To Haves

Current nursing, medical, social work, psychology, or pharmacy student
Successful completion of: NA, EMT, or HUC program
Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Responsibilities

Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
Prepare exam rooms and stock supplies
Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.