Improvement Leader

IU Health•Indianapolis, IN

12d•Hybrid

About The Position

Indiana University Health is seeking individuals who embody excellence, compassion, teamwork, and purpose to join their System Operations Support team in the role of Improvement Leader. This is a new position created to bring dedicated process improvement and analytics capability to the team that oversees IU Health's system-wide outsourced and contracted support services, including environmental safety, food and nutrition services, clinical engineering, and interpreter services. The role offers significant autonomy and the opportunity to build something from the ground up, involving working across all service lines and periodic travel to facilities across the state for process mapping and improvement work.

Requirements

Bachelor's Degree or equivalent years of experience is required.
Requires 3-5 years of relevant experience.
3-5 years experience leading process improvement in a Lean enterprise or equivalent experience within IU Health.
Requires basic proficiency in MS Office.

Nice To Haves

3 to 5 years of hands-on Lean process improvement experience.
Fluent in DMAIC methodology.
Green Belt or equivalent is your baseline, not your ceiling.
Operationally curious; not afraid to get into the basement of the hospital to understand how support services actually work.
Asks questions, observes processes, and digs into the details.
Comfortable working with data to identify trends, surface improvement opportunities, and build the metrics visibility this team needs.
Adaptable to different service lines (environmental services, clinical engineering, food and nutrition).
Collaborative and coachable; works well alongside experienced OPEX leaders and is energized by mentorship and coaching.
Strong communicator; facilitates process mapping sessions, presents findings to leadership, and communicates clearly across a distributed team environment.
Eager to learn hospital operations and a desire to make them better.

Responsibilities

Partnering with leaders and team members to ensure on-time completion of improvement projects and delivery of expected results.
Analyzing current conditions of processes utilizing data and lean management principles based on Toyota Production and High Reliability Organization frameworks.
Applying Plan Do Check Act (PDCA) thinking to achieve breakthrough improvement in support of the business unit's strategic goals.
Assisting departments in best practice standardization and spread utilizing lean and change management methodology.
Reviewing ongoing metrics, identifying improvement opportunities, developing countermeasures, and running process improvement projects system-wide and facility-specific.
Traveling periodically to IU Health facilities for multi-day on-site process mapping engagements.
Building analytics and dashboard capabilities.