Improvement Leader

Indiana University Health System • Indianapolis, IN

12d • Hybrid

About The Position

Indiana University Health is seeking a self-motivated, operationally curious, and process improvement minded professional to join their System Operations Support team as an Improvement Leader. This is a new position created to bring dedicated process improvement and analytics capability to the team that oversees IU Health's system-wide outsourced and contracted support services, including environmental safety, food and nutrition services, clinical engineering, and interpreter services. The role offers significant autonomy and the opportunity to build something from the ground up, working across all service lines and periodically traveling to facilities across the state for process mapping and improvement work.

Requirements

• Bachelor's Degree or equivalent years of experience is required.
• 3-5 years of relevant experience.
• 3-5 years experience leading process improvement in a Lean enterprise or equivalent experience within IU Health.
• Requires basic proficiency in MS Office.
• Fluent in DMAIC methodology.
• Green Belt or equivalent is your baseline.
• Comfortable working with data to identify trends, surface improvement opportunities, and build the metrics visibility this team needs.
• Ability to work well alongside experienced OPEX leaders.
• Facilitate process mapping sessions, present findings to leadership, and communicate clearly across a distributed team environment.
• Genuine interest in understanding how large health system support services operate and a desire to make them better.

Nice To Haves

• Operationally Curious: You are not afraid to get into the basement of the hospital to understand how support services actually work. You ask questions, observe processes, and dig into the details.
• Adaptable: Whether the work is in environmental services, clinical engineering, or food and nutrition, you bring the same structured improvement thinking and genuine curiosity to every service line.
• Collaborative and Coachable: You are energized by the mentorship and coaching this team offers.
• Eager to Learn Hospital Operations: Whether you come from healthcare or another industry.

Responsibilities

• Partnering with leaders and team members to ensure on-time completion of improvement projects and delivery of expected results.
• Analyzing current conditions of processes utilizing data and lean management principles based on Toyota Production and High Reliability Organization frameworks.
• Applying Plan Do Check Act (PDCA) thinking to achieve breakthrough improvement in support of the business unit's strategic goals.
• Assisting departments in best practice standardization and spread utilizing lean and change management methodology.
• Reviewing ongoing metrics, identifying improvement opportunities, developing countermeasures, and running process improvement projects system-wide and facility-specific.
• Traveling periodically to IU Health facilities for multi-day on-site process mapping engagements.
• Building analytics and dashboard capabilities.

Benefits

• IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree