Impressions Specialist

Plastic Printers•Hastings, MN

39d•Onsite

About The Position

First impressions matter. Ours start with you. At Plastic Printers, we believe the best customer experiences begin with a genuine conversation. We're looking for someone who loves talking to people, listening to their ideas, and helping bring their projects to life. If you're friendly, curious, and energized by helping others succeed, our Impressions Specialist role might be the perfect fit. For nearly 30 years , Plastic Printers has helped businesses around the world stand out with custom-designed products that wow their customers. What truly sets us apart isn't just what we create - it's how we serve the people who trust us with their projects. As part of our Customer Success Team , you'll be the friendly first voice our customers connect with when starting a new project or placing a reorder.

Requirements

Ability to reliably work on-site at our Hastings, Minnesota location
Comfort making and receiving 50+ phone conversations per day
A genuine desire to help customers and solve problems

Nice To Haves

Customer service
Sales or account management
Client relations
Business consulting

Responsibilities

Serve as the first point of contact for customers via phone, email, and live chat
Have friendly conversations to understand each customer's goals, timeline, and project needs
Gather important details like logos, brand colors, company information, and order specifications
Help initiate new orders and reorders with accuracy and organization
Keep detailed notes and maintain customer profiles in our system
Coordinate with our design, production, and shipping teams to keep projects moving smoothly
Manage multiple conversations and orders while staying organized and attentive
Continue learning our products so you can guide customers toward the best solutions for their business