Impounds Specialist

DriveTime•Fort Worth, TX

2d•Onsite

About The Position

The DriveTime Family of Brands, including Bridgecrest, specializes in in-house financing and servicing of auto loans, managing over $25 billion in finance receivables. This position, an Impounds Specialist, is crucial for managing all aspects of the impounds process. The specialist will determine whether to secure or abandon vehicles from impound/repair facilities, focusing on optimizing profitability through negotiations on impound fees. The role involves direct communication with impound facilities, completing state-specific impound packets, collaborating with recovery agents, and documenting vehicle information and fees. The goal is to efficiently recover assets, resolve issues, and ensure timely task completion to avoid lien losses and adhere to service level agreements.

Requirements

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
3+ years of experience in loss mitigation and/or collections
Clear, concise and professional written and oral communications and interpersonal skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Strong negotiation and conflict management skills
Research state specific statutes based on impound scenario
Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
Ability to drive departmental compliance with FDCPA requirements
Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
Self-motivated with strong decision-making capabilities; ability to be a self-starter
Ability to work in an accurate, detail-oriented, and highly productive manner

Nice To Haves

Financial services, insurance or claims experience preferred
Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Responsibilities

Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
Complete legally required, state-specific impound packets to secure vehicles from impound yards
Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
Assist other departments with inquires related to the impounds process
Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s
Ensure all types of impound notices received are properly documented in all systems
Ensure all impounded accounts are properly routed to collection queues
Utilize approved databases, tools, and internet searches to confirm vehicle impound status
Assist impound coordinators with the input and tracking of impound notices
Other duties as assigned

Benefits

Medical, dental, and vision insurance (sizable amount of insurance premiums covered)
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Growth Opportunities (over 1,000 employees promoted year over year)
Tuition Reimbursement
Wellness Program (includes self-guided coaching and journeys, cash incentives and discounts on medical premiums)
Competitive pay
Game Room (ping-pong table, pool table and other games)
In-House Gym
Social Events (festive gatherings, team competitions)
Company outings, personal rewards, amazing prizes
Paid Time Off (wellness days, holidays, and YOU time for full-time roles; vacation time for part-timers)