Impound Coordinator - Hybrid - Dallas, Texas

Motorola Solutions•Dallas, TX

10d•Hybrid

About The Position

Motorola Solutions is seeking an Impound Coordinator to work in a fast-paced environment, involving the national bail-out of collateral. This role requires utilizing proprietary systems and communicating directly with impound lots, agents, and clients to ensure the successful recovery of assets. The Impound Coordinator will be responsible for maintaining customer service, updating designated accounts, and communicating with clients throughout the lifecycle of each account. The position is performed 100% via computer and does not require field work or travel.

Requirements

High school diploma or equivalent required.
1 to 2 years of Impound related experience required.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

High level of experience using G-Suite, MS Office and related applications.
Strong communication and phone skills to give clear and concise direction.
Experience interacting with business clients via phone and email.
Strong negotiation skills.
High attention to detail.
Strong multi-tasking and organizational skills.
Punctual with good attendance is a must.
Must have professional phone skills and demeanor.

Responsibilities

Review documents and impound notices from clients.
Work closely with repossession agents to coordinate repossession activities.
Review charges assessed by Impound lots and repair shops to ensure compliance with state and local laws.
Manage the repossession process for lenders and work closely with client representatives.
Proactively monitor accounts and address a variety of issues.
Make phone contact with clients, agents, and impound lots.
Maintain effective communication with repossession agents, collections, and other internal departments.
Service inbound calls in accordance with guidelines provided.
Properly document all account activity in the system of record.
Utilize several internal/external business applications and technology to perform routine line of business activities.