Impound Agent

Hankey Group External•Los Angeles, CA

10d•Onsite

About The Position

The primary objective of this position is to ensure the timely and effective placement of impound repossession assignments. This requires a detailed review of assignment details to ensure all State and Federal requirements are met. This position will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals. reviewing incoming notices, contacting holding facility for impound details, and referring the account for appropriate follow up. The primary objective of this position is the timely review of all impound accounts and proper queuing for account or vehicle follow up. This position will work closely with external repo vendors, as well as internal departments as both a service-provider and service-recipient. The successful candidate should be self-directed in work prioritization, be able to work seamlessly between and among several databases and should be able to demonstrate good decision-making ability within the scope of the position’s areas of responsibility. The Coordinator will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.

Requirements

Detail-oriented, ability to prioritize multiple responsibilities.
Effective and professional verbal and written communication skills.
Intermediate PC skills; ability to work with multiple platforms.
Good interpersonal skills and teamwork awareness.
Familiarity with vehicle values, reconditioning cost / benefits, and wholesale remarketing channels desirable.
Ability to understand and interpret state-specific laws on third-party liens for storage and repairs.
Minimum of a High School diploma or equivalent.
Previous work experience in consumer credit or banking, preferably in automotive finance, impounds or repossessions is helpful.
Daybreak or other retail consumer servicing systems
Web navigation and/or web-based applications
Personal computer: Microsoft Word, Excel, and Outlook
10- key calculator and QWERTY keyboard skills.
Copier, Faxing & other general office supplies.

Responsibilities

Review impound accounts for pick up / opposition
Recovery of seized vehicle, following State and Federal Guidelines
Authorize / track lien opposition for resolution
Prevent lapses and clear up inconsistencies in agent updates
Maintain effective communication with repossession agents, collection and other internal departments.

Benefits

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas, TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet