Import Operations Specialist

Colo•Dayton, NJ

1d•Hybrid

About The Position

D.B. Group S.p.a. is a multinational logistics and transport company with over 45 years of experience. We are committed to providing cutting-edge solutions in shipping, logistics, and customs consultancy. Our goal is to create an inclusive and welcoming work environment where employees feel inspired, motivated, and equipped to express their passion and professionalism. We value diversity and encourage applications from all backgrounds. The Import Operations Specialist will play a key role in supporting the operations team, ensuring the smooth flow of information and documents for import processes.

Requirements

Computer Knowledge is a must
Good Communication and Customer Service Skills
Excellent time management skills and should be able to multitask.
Capable of managing a healthy amount of stress coming from customer deadlines and unforeseen circumstances.
Ability to work independently and as part of a team.

Nice To Haves

Associate's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
Cargowise will be a plus

Responsibilities

Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe.
Monitor and manage all in-transit shipments from the designated warehouse, proactively updating customers on arrival times, delays, or any transit-related issues while ensuring timely freight delivery.
Generate invoices promptly and maintain accurate customer records.
Provide high-level customer service to both internal and external stakeholders, addressing complex inquiries and ensuring customer satisfaction.
Ensure timely and accurate documentation submission to customers and brokers for customs clearance, promptly resolving any discrepancies to avoid delays.
Ensure strict adherence to company policies, SOPs, tariff compliance, and industry best practices while maintaining accurate data input in operating systems (CargoWise).
Conduct detailed job costing analysis, ensuring all payables, receivables, and accruals are accurately forecasted and managed as per company guidelines.
Support and mentor junior team members, providing guidance on best practices and process improvements within import operations.
Prepare and submit regular reports to the Branch Manager, providing insights on shipment status, operational performance, and any challenges encountered.
Any other duties/projects as assigned by the reporting manager as per business requirements.