Import Operations Specialist

D.B. Group•Dayton, NJ

1d•$55,000 - $65,000•Onsite

About The Position

As an Import Operations Specialist, you will play a key role in supporting our operations team. This position involves managing the flow of information and documents for import processes, ensuring timely shipment pickups and flights from origin. You will monitor in-transit shipments, provide proactive customer updates on arrival times and potential delays, and ensure timely freight delivery. Additionally, you will generate invoices, maintain accurate customer records, and provide high-level customer service to internal and external stakeholders. A crucial part of this role is ensuring timely and accurate documentation submission for customs clearance and resolving any discrepancies. You will also be responsible for strict adherence to company policies, SOPs, tariff compliance, and industry best practices, while maintaining accurate data input in operating systems like CargoWise. Conducting detailed job costing analysis, forecasting payables, receivables, and accruals, and supporting/mentoring junior team members are also key responsibilities. You will prepare and submit regular reports to the Branch Manager and perform any other duties as assigned.

Requirements

Computer Knowledge is a must (Cargowise will be a plus)
Good Communication and Customer Service Skills
Excellent time management skills and should be able to multitask.
Capable of managing a healthy amount of stress coming from customer deadlines and unforeseen circumstances.
Ability to work independently and as part of a team.

Nice To Haves

Associate's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
Cargowise experience is a plus.

Responsibilities

Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe.
Monitor and manage all in-transit shipments from the designated warehouse, proactively updating customers on arrival times, delays, or any transit-related issues while ensuring timely freight delivery.
Generate invoices promptly and maintain accurate customer records.
Provide high-level customer service to both internal and external stakeholders, addressing complex inquiries and ensuring customer satisfaction.
Ensure timely and accurate documentation submission to customers and brokers for customs clearance, promptly resolving any discrepancies to avoid delays.
Ensure strict adherence to company policies, SOPs, tariff compliance, and industry best practices while maintaining accurate data input in operating systems (CargoWise).
Conduct detailed job costing analysis, ensuring all payables, receivables, and accruals are accurately forecasted and managed as per company guidelines.
Support and mentor junior team members, providing guidance on best practices and process improvements within import operations.
Prepare and submit regular reports to the Branch Manager, providing insights on shipment status, operational performance, and any challenges encountered.
Any other duties/projects as assigned by the reporting manager as per business requirements.

Benefits

Paid Time Off (PTO), including Vacation Time and Sick Time,
Work-Life Balance initiatives and flexible work arrangements,
Health insurance (medical, dental, vision),
Flexible Spending Account (FSA) / Health Savings Account (HSA),
401(k) retirement plan with employer match,
Life and disability insurance,
Employee Assistance Programs (EAP).
Flexible Work: We believe in work-life balance and offer flexible working arrangements depending on the role and operational context.
Training & Development: We invest in our talents through targeted programs, supporting both technical and soft skills growth.
Performance Rewards: We recognize effort and achievement through bonuses and incentive programs.
Welfare & Well-being: We provide a welfare plan along with initiatives designed to support personal and professional well-being.