Import Analyst

ProCare Rx • Gainesville, GA

5d

About The Position

The Import Analyst position is responsible for running client files in production, troubleshooting and resolving file exchange issues, and testing, troubleshooting, and coordinating file imports. This role also serves as a liaison between clients and programmers for new layouts/enhancements, documents and maintains import instructions, and ensures timely processing of import files to meet SLA requirements. Additionally, the Import Analyst provides support and cross-training on departmental staff duties.

Requirements

• Excellent telephone etiquette and verbal communication skills.
• Customer service driven.
• Strong attention to detail and accuracy.
• Must possess the ability to coordinate functions with other departments in order to meet objectives in a timely manner.
• High technical aptitude including Excel, Word and other computer processes/programs preferred.
• Good mathematical and written communication proficiency preferred.

Responsibilities

• Run client files in production.
• Troubleshoot and resolve file exchange issues.
• Test, troubleshoot and coordinate file imports.
• Liaison between the client and programmers on new layouts/enhancements.
• Document and maintain import instructions.
• Ensure import files are processed in a timely manner so as to meet all SLA requirements.
• Provide support and be cross trained on departmental staff duties.

Benefits

• Medical
• Dental
• Vision
• Short-Term/Long-Term Disability Insurance
• Life insurance
• Paid vacation
• Holiday pay
• Employee Wellness Program
• 401(k) with a company match
• Employee Assistance Program
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level