Implementations - Professional II

Fiserv•Lincoln, NE

4h•Onsite

About The Position

As an Implementations - Professional II at Fiserv, you will support software implementations and ongoing product support for banking platforms used by financial institutions. You will work with clients, project teams, and product support teams to coordinate implementation activities, resolve service items, and document progress. Your work helps clients adopt reliable technology that supports banking operations and customer service. The role is on-site Monday through Friday and requires regular travel of 10–25%. It involves use of a computer and audio equipment. Fiserv requires candidates to possess valid and unrestricted U.S. work authorization; candidates who need sponsorship now or in the future will not be considered.

Requirements

At least 3 years of experience in customer-facing projects, client support, software implementation, or IT service delivery.
At least 3 years of experience supporting financial technology solutions, banking platforms, or payment processing environments.
Experience with financial wires, wire risk, wire fraud, FedNow, or Real-Time Payments.
Experience with Microsoft Windows Workstation and Server operating systems in physical or virtual environments.
Experience supporting peripheral deployments, data communications, and LAN/WAN environments.
Bachelor's degree or higher in Computer Science, Management Information Systems, Information Technology, Accounting, or Business Management, or an equivalent combination of education, related experience, and/or military experience.
Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered.
Ability to work on-site Monday through Friday and travel regularly (10–25%).

Nice To Haves

Experience with the Premier core banking platform.
Experience documenting technical requirements, client decisions, and implementation outcomes.
Experience resolving client issues through structured troubleshooting and documented follow-up.

Responsibilities

Perform remote and on-site software implementations for banking platform clients.
Provide post-implementation product support through phone, email, and web-based contact channels.
Communicate project updates, support status, and implementation milestones to clients and internal teams.
Track, organize, and document implementation tasks, support activities, and client follow-up items.
Create and maintain user documentation, including hardware requirements, software requirements, and end-user technical information.
Maintain working knowledge of Fiserv products, services, and banking technology practices.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.