Implementations Operations Manager

Alertus Technologies • Baltimore, MD

3d • Onsite

About The Position

The Implementations Operations Manager will report to our Manager, Implementations Operations, and act as the liaison between the Sales, Production, and Implementation departments ensuring a smooth transition and exceptional customer experience. The objective of this position will be to assist in the management of customer orders throughout the lifecycle. This role is a great opportunity for someone who is customer-centric, has great attention to detail, extremely organized, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills. This is an office based role and requires reporting to our HQ in Baltimore daily.

Requirements

• Ability to work independently and take initiative
• Strong organizational and time management skills
• Excellent problem-solving and critical thinking skills
• Ability to influence without direct authority
• Bachelor’s Degree or equivalent experience
• 2-5 years of experience in project coordination or management

Nice To Haves

• Experience in SaaS, Hardware, or Emergency Notification Systems
• Experience developing SOPs, templates, and best practices

Responsibilities

• Create internal documentation necessary for cross functional collaboration.
• Ensure alignment between project plans and organizational objectives
• Maintain visibility over project timelines and escalate delays
• Assist in prioritizing tasks to keep projects moving forward
• Coordinate cross-functional dependencies across teams
• Monitor resource availability and escalate potential constraints
• Coordinate with internal teams to ensure smooth project execution
• Assist in managing vendor relationships and external coordination
• Track procurement and delivery timelines for critical project components
• Consolidate and distribute project status reports for leadership
• Facilitate communication between internal and external key stakeholders
• Assist in preparing executive summaries and presentations
• Ensure project updates are documented and shared regularly
• Identify inefficiencies and recommend process optimizations
• Help develop templates, SOPs, and best practices for large-scale projects
• Maintain centralized project documentation and knowledge-sharing resources

Benefits

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree