Implementation Tooling Engineer
About The Position
Tern is seeking an Implementation Tooling Engineer to address the bottleneck in agency onboarding caused by manual processes. This role involves transforming slow, repetitive, and error-prone tasks into automated infrastructure. The company aims to reshape the travel agency industry by providing technology to small businesses, making their operations more efficient and profitable. The platform helps travel advisors run their businesses and promotes more intentional travel. The Implementation Tooling Engineer will own systems that make migrations bulk and repeatable, manage sync infrastructure for advisor data, and build data-quality foundations. The role also includes maintaining integrations and replacing scattered logic with shared infrastructure. The goal is to make implementation measurably faster and more reliable each week.
Requirements
- Backend and data-pipeline engineering. Strong in a backend stack and SQL, with real experience building data pipelines and background-job systems that run reliably at volume (we're Rails, Sidekiq, dbt, BigQuery).
- Tooling that lasts. You've taken a manual, repetitive process and replaced it with tooling that got adopted and stayed adopted. You can show the before and the after.
- Integration ownership. You've owned third-party integrations or syncs and kept them healthy. You understand drift, idempotency, fan-out, and why "something changed, re-sync it" is harder than it sounds.
- High agency. You take a planned backlog and execute without needing every ticket fully specced, and you surface the right trade-offs instead of quietly over-building.
Nice To Haves
- Hands-on fluency with AI-assisted development tools (Cursor, Claude) to tighten the loop
- Background in travel tech, CRM, or partner-network / back-office integrations
- Experience retiring brittle no-code or Zapier-style flows into owned, maintainable code
Responsibilities
- Turn slow, manual migration steps into bulk, repeatable operations, so the team can onboard far more agencies without adding headcount
- Own and harden the partner-network sync infrastructure and one-way agency syncs: keep advisor data flowing reliably, catch and fix the cases where syncs silently drift, and bring fragile no-code flows in-house as maintainable code
- Consolidate scattered, per-integration logic into shared infrastructure so changes propagate the same way everywhere instead of failing quietly
- Build the data-quality enforcement that clears the gates currently blocking migrations
- Keep the pipeline fast, idempotent, and safe at the volumes scaling demands
- Turn the manual steps that limit throughput into automated tooling the team actually adopts
Benefits
- Competitive salary, equity, and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
