Implementation team lead

Nominal • New York, NY

1d • Hybrid

About The Position

Help build the way customers go live at a company changing how finance teams work. Finance teams spend too much time working around complex systems - reconciling data, investigating issues, managing close activities, and building manual processes to fill the gaps. Nominal is changing that. We're building an AI-native platform that enables finance teams to move from manually executing work to managing systems that execute it for them. Our customers are growing companies with complex, multi-entity finance operations, and we're building the product - and the customer experience around it - to make that work dramatically more efficient. We move fast, we obsess over execution, and we value hands-on leadership, real ownership, and open, direct communication. About the role This role is both hands-on and managerial. You'll personally lead complex implementations for our most important customers while hiring, managing, and mentoring a growing implementation team. You'll sit at the intersection of Product, R&D, and Customer Success - turning what you learn in real deployments into roadmap influence, validated features, and measurable value from every release. You'll also define how onboarding works at Nominal from the ground up: the processes, the success metrics, the tooling that make implementations more repeatable and scalable. The people who join at this stage don't inherit a motion - they build it, and shape what the company becomes. What you'll do and how you’ll know it’s working Go-live is a milestone, not the finish line. Success means customers reach value quickly, can run Nominal independently, and are already replacing the manual work they came to us to solve. Act as a trusted technical advisor to customers, providing data mapping, architectural support, integrations, and process design Partner with Sales on late-stage deals, providing technical scoping and helping set customers up for a successful implementation Work with customers to identify manual processes and translate them into agentic solutions within Nominal Pilot and deploy new features before general release, ensuring they work reliably in real customer environments and deliver meaningful value Bring what you learn in the field back to Product and R&D - surfacing customer needs, validating new capabilities, and turning implementation learnings into product improvements Design and build the onboarding motion - playbooks, success metrics, and tooling that improve time-to-value, implementation quality, and repeatability as we scale Build strong relationships with customer stakeholders and internal teams across time zones, keeping implementations moving and ownership clear Hire, manage, and mentor the implementation team - setting standards, distributing work, and building a team that can consistently deliver high-quality implementations at scale

Requirements

• 5+ years of experience in onboarding, implementation, technical project management, or solutions engineering
• Proven team leadership or people management experience
• Experience in a B2B SaaS startup environment
• Strong process orientation - a proven track record of designing processes, defining success metrics, and iterating to improve outcomes
• Proven ability to manage complex, multi-stakeholder customer projects
• Strong technical understanding - APIs, integrations, and data workflows
• Fluency with AI tools and workflows, with the ability to use them to improve team efficiency and customer outcomes
• Excellent communication and relationship management skills
• Comfortable operating in ambiguity and fast-moving environments, with the ability to work independently in a startup setting
• Fluent in English
• Willingness to work with US / Israel timezones.
• Open to domestic and occasional international travel for customer engagements and team collaboration

Nice To Haves

• Experience at a Big 4 accounting firm (audit, advisory, or financial systems implementation)
• Familiarity with accounting processes, data structures, and financial reporting
• Proficiency in SQL and Excel
• Experience in fintech or financial technology
• Familiarity with ERP or accounting systems
• Experience working with Sales in pre-sales cycles
• Experience with automation technologies and AI-driven workflows

Responsibilities

• Act as a trusted technical advisor to customers, providing data mapping, architectural support, integrations, and process design
• Partner with Sales on late-stage deals, providing technical scoping and helping set customers up for a successful implementation
• Work with customers to identify manual processes and translate them into agentic solutions within Nominal
• Pilot and deploy new features before general release, ensuring they work reliably in real customer environments and deliver meaningful value
• Bring what you learn in the field back to Product and R&D - surfacing customer needs, validating new capabilities, and turning implementation learnings into product improvements
• Design and build the onboarding motion - playbooks, success metrics, and tooling that improve time-to-value, implementation quality, and repeatability as we scale
• Build strong relationships with customer stakeholders and internal teams across time zones, keeping implementations moving and ownership clear
• Hire, manage, and mentor the implementation team - setting standards, distributing work, and building a team that can consistently deliver high-quality implementations at scale

Benefits

• A clear path to promotion for leadership and individual contributor roles.
• Opportunities to attend conferences, take courses, and participate in other enriching activities for personal and professional growth.
• Free lunches, dinners and a fully stocked kitchen.
• WFH stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed