Implementation Tax Consultant II

ADP•Tempe, AZ

About The Position

ADP is hiring a Tax Implementation Consultant II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Requirements

At least 3 years of experience working in a client service/customer service environment
At least 1 year of business consulting experience
Basic knowledge of HCM product features
Working knowledge of Payroll and Tax laws and business processes
Bachelor's degree or equivalent in education and experience

Nice To Haves

Proven ability to maintain focus and work effectively with multiple demands
Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent communication skills both verbal and written
Proficient using Microsoft Office
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

Responsibilities

Consult with clients to deliver a comprehensive ADP solution
Guide and drive the client towards the best solution for their business needs
Analyze existing systems, tax jurisdiction requirements, and business processes
Partner with clients to understand their business and related needs
Incorporate new processes, tools and approaches when recommending an ADP solution
Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Support high volume internal and external case management utilizing CRM system
Support the client through multiple channels including email, phone, and portal system
Ability to influence client and guide the client to best solution to help resolve their client needs
Build long term relationship and trust
Interact/collaborate with ADP associates in Sales, Implementation, and Service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise