Implementation Tax Consultant I

ADP•Alpharetta, GA

About The Position

ADP is hiring a Tax Implementation Consultant I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Requirements

1 to 2 years of experience working in a client service/customer service environment
Basic knowledge of HCM product features
Bachelor's degree or equivalent in education and experience

Responsibilities

Consult with clients to deliver a comprehensive ADP solution
Guide and drive the client towards the best solution for their business needs
Analyze existing systems, tax jurisdiction requirements, and business processes
Partner with clients to understand their business and related needs
Incorporate new processes, tools and approaches when recommending an ADP solution
Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Support high volume internal and external case management utilizing CRM system
Support the client through multiple channels including email, phone, and portal system
Build long term relationship and trust
Interact/collaborate with ADP associates in Sales, Implementation, and Service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise