Implementation Specialist

GE HEALTHCARE•Remote, OH

23h•Onsite

About The Position

As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc. This role is a primary installation role where the location of work may vary across the United States. You will collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold. You will use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software, ensuring a client doesn't only buy a product but has a positive experience with it. You will assess and remediate existing infrastructure to support installation of new solutions. You may also perform installation, validation, and connectivity on assigned equipment. You will function as a co-lead, developing and maintaining strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. This includes consulting with IT and biomed on customer requirements for installation and addressing cyber security concerns. You will also mentor and coach local Field Engineers (FE) on installed solutions. You will be responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk-thrus, and post-warranty conversations with customers. You will manage vendor services as needed and provide instruction to personnel on equipment operation, diagnostics, effective use, and repair. You will also support engineering new product releases.

Requirements

Bachelors or associates degree or equivalent experience
4+ years of experience in installing and configuring network equipment
1+ year of demonstrated leadership experience
Demonstrated experience with communicating and remediating enterprise networking infrastructure
Demonstrated experience implementing disaster recovery procedures
Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
Understanding of cyber security vulnerabilities

Nice To Haves

5+ years of experience in IT
Certified in CompTIA Network+, CCNA, or CCWA

Responsibilities

Primary Installation Role responsibility where location of work may vary across the United States.
Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.
Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
Mentoring and coaching local FE on installed solution.
Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
Manage vendor service as needed.
Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
Supports engineering new product releases.