Implementation Specialist

LCP TRACKER INC•New Braunfels, TX

2d•$23 - $25•Onsite

About The Position

Implementation Specialists partner directly with LCPtracker Customer Success Managers and Sales Teams to provide comprehensive, timely, and accurate configuration of LCPtracker software solutions to help meet customer’s business needs.

Requirements

Customer Service/Software Implementation experience Required
Microsoft 365 application competence Required
Confidentiality: This role may be privy to confidential and/or sensitive information. Must demonstrate integrity in maintaining confidential and sensitive information and strict adherence to organizational policies and procedures.
Communication Proficiency: Uses friendly and proficient communication to interact with a wide range of people, frequently exchanging information about office operations.
Time Management: Must manage their own time, using an electronic calendar in an email program to set meetings, to request others to attend and to coordinate their responses. Responds to requests for attendance at various meetings.
Technical Capacity: Proficiency with many kinds of office equipment, software, and technology that is used or managed.
Initiative and Proactivity: Correctly anticipates a need, volunteers readily, and acts without being told to do so. Brings new ideas to the company. Undertakes self-development activities; seeks increased responsibilities; takes calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Drive for Results: Is goal-oriented; maintains focus on the objective.
Problem Solving, Personal Judgment: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Solicits and applies feedback.
Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Does not cut corners; monitors work to ensure quality; applies feedback to improve performance.

Nice To Haves

College degree Preferred
Salesforce experience Preferred
Construction Compliance Knowledge a Plus
LCPtracker applications a Plus

Responsibilities

Perform requirements gathering, configure software to help meet individual client's compliance needs, including system settings, and lead training for account administrators and users.
Build positive relationships with customers and create raving fans.
Maintain comprehensive documentation on all processes and activities and provide details to the Customer Success Manager regarding areas of follow-up needed for customer implementations.
Participate in internal project teams and initiatives, as assigned.
Maintain basic employee requirements: managing schedule, completing expense reports, updating weekly KPIs, reporting work hours in LCPtracker’s HR application, etc.
Attend special training, user group meetings and the LCPtracker Conferences, such as Ignite and Spark, as required.
Conduct training session for Administrators, Contractors and Prime Approvers on an as-needed basis