Implementation Specialist

Baxter • Raleigh, NC

6h • Onsite

About The Position

This is where you make an impact. As an Implementation Specialist, you will help healthcare organizations successfully deploy Baxter's clinical communication and workflow solutions. You will lead onsite implementation activities, deliver product education, support go-live events, and provide post-deployment support to help customers adopt technology that improves clinical communication and operational workflows. You will join the Care Communications team, which delivers clinical communication, workflow automation, and mobile communication solutions for healthcare providers. The team partners with hospital stakeholders throughout implementation to support successful technology adoption and long-term customer success.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in training, implementation, technical support, healthcare support, or a customer-facing technology role.
• Experience delivering end-user training, user adoption activities, or go-live support.
• Familiarity with project implementation processes and deployment activities.
• Experience using Microsoft Office applications, CRM systems, and project management tools.
• Experience with hardware provisioning, mobile device deployment, device upgrades, or device lifecycle management.
• Ability to travel up to 75%.
• Ability to lift up to 50 pounds and meet hospital credentialing requirements, including background checks and applicable vaccination requirements.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Bachelor’s degree in education, Business, Information Technology, Healthcare Administration, or a related field preferred.

Responsibilities

• Perform hardware provisioning activities and device configuration to support deployment requirements.
• Assist with hardware deployment as needed.
• Deliver onsite implementation activities, including workflow validation, system testing, and go-live readiness tasks.
• Provide product education and training for clinical and operational users on Baxter Care Communications solutions.
• Support customer go-live events and resolve implementation-related issues.
• Provide post-deployment support, including system optimization activities and issue resolution.
• Support onsite device upgrades, replacements, and related technical deployment activities.
• Document project outcomes, implementation summaries, lessons learned, and deployment results.
• Complete implementation services according to project timelines, customer requirements, Baxter requirements, and hospital credentialing standards.
• Complete appropriate administrative tasks (timesheets, expense reports, education-related tasks, etc) in a timely and accurate manner.
• Complete other tasks as assigned by Clinical Implementation Manager

Benefits

• medical and dental coverage that start on day one
• insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED