Implementation Specialist

gWorks•Omaha, NE

5d•Hybrid

About The Position

gWorks builds software that helps small local governments work better. Our clients are public servants, city clerks, utility billing staff, public works teams, and county administrators. These are the folks who keep their communities running smoothly. Their work is essential, but often constrained by outdated tools. We fix that. Our cloud-based platform replaces legacy systems with simple, integrated software built specifically for small governments. We serve thousands of communities nationwide, streamlining operations, improving service delivery, and making day-to-day work more manageable. We’re consolidating several acquired products into one platform and guiding our clients through this transition. It’s complex, important work that requires a team that can execute at a high level to help drive that transformation.

Requirements

4+ years of experience in client onboarding, implementation, or software adoption
Experience working with SaaS platforms; municipal or GovTech background a strong plus
Ability to configure and troubleshoot software solutions, particularly in accounting, payroll, or government workflows
Excellent communication, coaching, and organizational skills
Strong problem-solving skills with a proactive, analytical mindset
A track record of balancing responsibility, authority, and accountability
Self-starter mentality with strong ownership and follow-through
Collaborative spirit and a passion for helping clients succeed

Responsibilities

Lead Onboarding Projects: Guide clients through adoption of gWorks software modules — including Utility Billing, Accounting, General Ledger, Accounts Payable, Bank Reconciliation, Payroll, Mapping, and Citizen Engagement.
Be the Main Point of Contact: Act as the trusted partner for clients during onboarding, providing clarity, continuity, and expertise from kickoff through handoff.
Configure & Optimize: Configure software to align with gWorks’ best practices and the client’s policies, ensuring accurate setup and smooth workflows.
Coach for Success: Provide hands-on training and coaching to help clients adopt product features, maximize utilization, and see value quickly.
Track & Analyze: Monitor onboarding project progress, gather client feedback, and analyze data to measure success, identify risks, and improve processes.
Collaborate Cross-Functionally: Partner with Product, Client Success, and Support teams to share insights, resolve issues, and contribute to ongoing software and process improvements.
Document Everything: Maintain clear and accurate documentation throughout onboarding to ensure transparency and alignment across teams.