Implementation Specialist

Gallagher•Las Vegas, NV

About The Position

Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts. May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers / Producers with such things as service inquiries, claims, billing, and/or administrative issues. Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention. Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability. Involves no client geared travel with minimal face-to-face client interaction. May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.

Requirements

Bachelor's degree
1 year minimum of client coordination and/or claims management experience
License required

Nice To Haves

Excellent verbal and written communication skills
Able to quickly determine critical issues
Transferable skills from previous roles will be considered

Responsibilities

Provide support to Sales and Account Management teams on marketing, sales, and service activities for client and prospective client accounts.
Handle service/claim issues for clients/accounts to assist Account Managers/Producers with service inquiries, claims, billing, and administrative issues.
Coordinate and communicate team workflow and scheduling to maximize effectiveness towards relationship building and client retention.
Perform work for clients of low to moderate complexity under direct supervision.
May be assigned direct responsibility over a small group of clients for training purposes.