Implementation Specialist

Wonder Group • Denver, CO

6d • Hybrid

About The Position

As a member of the Implementation team, you will drive the growth of the organization by ensuring that new customers are successfully onboarded efficiently, which is a complex process with many moving parts, people, and vendors. This role will be responsible for working with internal and external stakeholders to deploy campuses or new shops. From setting up/configuring hardware to building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success.

Requirements

• Education Requirement: Highschool GED
• Excellent written language skills, including spelling, grammar, syntax, and other mechanics
• Analysis skills
• Application Support
• Attention to detail
• Operations system knowledge
• The ability to work and learn independently, as well as collaborate with larger teams
• An uncanny knack for spotting tiny errors
• Excellent organizational and time management skills
• Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously
• Comfort with technical systems, both familiar and unfamiliar

Responsibilities

• Develop deep expertise in Campus Dining on GH's systems and equipment
• Create an exceptional, personalized service experience for Campus Dining on GH partners
• Facilitate execution of all onboardings and train customers on the product
• Collaborate with stakeholders to configure our hardware and work through shop set up/routing
• Make recommendations based on feature requests and bugs reported by users or partners
• Be a key partner and making sure all campuses/shops are set properly
• Works through new deployments builds/configurations/meetings/audit packages/monday.com updates
• Works through setting up our partners with needed hardware
• Tickets & escalations to help with bringing our operation live in different shops or campuses
• Pre-live Up to 2 weeks post-live
• Helps design and implement menus by building out our shops we help to deploy
• Consults with users to determine appropriate hardware and software needs and assists in placing orders
• Installs updates and configure features for workflow
• Prepares reference material for users by drafting operation guides
• Create menus
• Cross-Team collaboration to ensure teams are hitting due dates
• Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value
• Dive in and contribute to other business areas as needed/appropriate

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED