Implementation Specialist

Appspace•Tampa, FL

4d•Remote

About The Position

Appspace is seeking an Implementation Specialist to join the Appspace Professional Services team. This role focuses on the end-to-end implementation of Appspace Intranet and Internal Communications solutions for new customers, as well as leading platform migrations from Sharepoint and Igloo to Appspace. A smaller portion of the role will involve supporting Workplace Management implementations, including space reservation, digital signage, and related workplace experience products. The position is structured with a primary focus on Intranet and Internal Communications (80%) and a secondary focus on Workplace Management projects (20%).

Requirements

Hands-on experience implementing, configuring, or administering intranet or internal communications platforms (Appspace, Sharepoint, Igloo, SharePoint, or similar).
Familiarity with workplace management solutions – space reservation, room/desk booking, digital signage, or similar – with the ability to ramp quickly on implementation delivery.
Experience with platform migrations – moving content, structure, and permissions from one system to another – with a quality-focused approach.
Basic technical literacy in at least one of: C#, cloud service platforms, or NoSQL/document databases sufficient to investigate errors and communicate findings clearly.
Strong attention to detail with experience performing structured QA validation of content or system configurations.
Excellent communication skills – able to translate technical findings into clear, customer-facing language.
Ability to manage multiple implementation engagements simultaneously with a high degree of organization and follow-through.
Customer-centric mindset with experience in direct client-facing delivery roles.
Appspace Intranet: Deep working knowledge of the Appspace Intranet platform – configuration, content structure, navigation, permissions, and core features.
Appspace Internal Comms: Working knowledge of internal communications features – content channels, audience targeting, publishing workflows, and engagement tools.
Appspace Workplace Mgmt: Working knowledge of space reservation, room/desk booking, digital signage, and wayfinding sufficient to lead implementation engagements.
Sharepoint Platform: Sufficient familiarity to read and map existing site structures, page content, and permissions during a migration engagement.
Igloo Platform: Sufficient familiarity to read and map existing site structures, page content, and permissions during a migration engagement.
C# (Basic): Able to read and navigate C# code to locate where an error message is generated and understand its root cause. No requirement to write or modify code.
Google Cloud Services (Basic): Able to navigate GCP tools (e.g., Cloud Logging, Cloud Console) to retrieve relevant logs and service context during troubleshooting.
MongoDB (Basic): Able to write and run basic queries to inspect records, verify content migration accuracy, and support data-level investigation.
QA / Testing: Able to design and execute structured content and functional QA checklists; strong attention to detail and commitment to delivery quality.
Figma: Able to update visual files with small updates such as line, stroke, and fill modifications.

Nice To Haves

Direct experience with Sharepoint and/or Igloo platforms, including an understanding of their content models, site architecture, and administrative interfaces.
Experience with workplace management or workplace experience platforms (space reservation, digital signage, wayfinding, or room/desk booking systems).
Background in internal communications strategy – understanding of content governance, publishing workflows, and audience targeting in a corporate environment.
Familiarity with Google Cloud Platform – specifically Cloud Logging or related observability tooling.
Working knowledge of MongoDB or similar document database querying.
Basic C# reading comprehension – ability to trace error messages through application code to identify their source.
Experience in a professional services or implementation consulting environment within a SaaS organization.
Knowledge of intranet best practices: information architecture, content governance, navigation design, and adoption strategies.
Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

Responsibilities

Deliver Appspace Intranet configurations, including configuration, content setup, and preparation for go-live.
Serve as the primary implementation resource, setting clear expectations, managing timelines, and maintaining communication with customers.
Configure and validate Appspace Intranet environments to meet specific customer requirements.
Deliver onboarding sessions and training to customer administrators and content managers.
Consult on intranet best practices, including information architecture, content governance, navigation design, and user experience.
Implement Appspace Internal Communications features such as news feeds, announcements, targeted content channels, and employee engagement tools.
Advise on internal communications strategy, including content hierarchies, publishing workflows, and audience reach.
Configure content distribution settings, audience targeting, and governance controls.
Support customers in migrating existing internal communications content and structures into the Appspace platform.
Support structured migration engagements for customers transitioning from Legacy Platforms to the Appspace Intranet platform.
Analyze and map source content structures, site architecture, and user permissions from legacy environments to Appspace configurations.
Perform first-level QA validation of migrated content.
Document migration findings, flag discrepancies, and coordinate resolution with technical teams.
Maintain a clear migration checklist and sign-off process.
Support implementations of Appspace Workplace Management products, including space reservation, room and desk booking, digital signage, and wayfinding.
Configure workplace management environments to customer requirements.
Guide customers through the setup of physical space configurations, floor plans, booking policies, and display hardware integrations.
Consult on workplace management best practices and adoption strategies.
Collaborate with the Project Manager on larger workplace management engagements.
Investigate error messages and unexpected platform behavior using basic C# knowledge.
Use basic Google Cloud Services knowledge to navigate logs, service configurations, and infrastructure-level context.
Write and run basic database queries against MongoDB to investigate data integrity issues.
Serve as an informed first-line technical investigator, diagnosing, documenting, and escalating issues with specificity.
Develop and execute structured QA checklists for each implementation and migration.
Own the internal sign-off process before handing off implementations to customers.
Identify recurring issues and contribute to the continuous improvement of delivery processes and documentation.
Partner with Solution Architects, Business Consultants, and Customer Success Managers.
Collaborate with Product and Engineering teams to report bugs and platform behavior.
Contribute to internal knowledge base documentation.