Implementation Specialist (Everlance Programs)

Motus

2d•$65,000 - $75,000•Remote

About The Position

Motus is looking for an Implementation Specialist to support our Everlance B2C product line. This role plays an important role in ensuring a flawless and successful onboarding experience for customers implementing the Everlance platform. As the Implementation Specialist, you will lead customer implementations end-to-end, overseeing the technical and administrative components at Motus. Serving as the main contact, the Specialist will manage timelines, conduct client calls, coordinate training, and configure systems. This role requires excellent project management, strong communication skills, attention to detail, and the ability to guide customers through complex program components with clarity and confidence.

Requirements

2-4 years of experience implementing and/or supporting customers in a B2B SaaS environment.
Strong project management, organizational, and analytical skills.
Outstanding communication skills in verbal, listening, and written capacities.
Strong interpersonal skills and the ability to set clear expectations and establish effective relationships with both customers and internal partners.
Ability to lead multiple implementations under tight time constraints.
Highly confident presenter, with a strong eye for business.
Adaptable attitude, sense of urgency, and dedication to service excellence.
Knowledge of project management tools
Excellent PowerPoint, Excel and Word skills.
Strong ability to think critically and problem-solve complex issues independently.
Strong organizational and analytical skills; detail-oriented and process-driven.

Nice To Haves

Knowledge of Salesforce.com, RocketLane, and Everlance products is a plus.

Responsibilities

Lead the full onboarding lifecycle for assigned Everlance customers—from sales hand-off to successful program launch—ensuring all deliverables and achievements are met.
Lead kick-off calls with client admins to establish program objectives, timelines, and expectations. Present platform functionality, walk through workflows, and address customer-specific questions or concerns.
Build tailored kickoff decks, configuration summaries, and communication templates to match each client’s program design and organizational structure.
Set up rate configurations in Excel and configure platform settings within internal systems. Ensure accuracy and alignment with the client's purchased products and operational needs.
Schedule and conduct admin education sessions and driver training, ensuring all users are confident in using the platform. Provide ongoing support as customers prepare for launch.
Send timely onboarding communications to client admins and drivers, including introduction emails, training invitations, and status updates. Handle follow-ups to ensure engagement and clarity.
Work closely with Sales, Customer Success, and Product teams to ensure internal alignment and knowledge-sharing. Proactively flag risks, blockers, or resources needed to maintain momentum.
Track and document progress using Everlance systems, keeping internal collaborators informed of status, risks, and key achievements. Ensure all documentation is clean and ready for post-go-live handoff.
Anticipate common implementation challenges and proactively address them. Deliver a smooth transition to the support team, setting the customer up for long-term success.
Tech-savvy, with the ability to quickly learn new systems and troubleshoot issues independently or in collaboration with internal teams

Benefits

Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
Open Paid Time Off
Flexible Spending Accounts & Health Savings Accounts
Motus-Fidelity 401K Plan
Company-paid Short/Long-term Disability & Basic Life Insurance Plans
Family Planning and Parenting Support Benefits through Maven
Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
$1000 Home Office Reimbursement Program
$2000 Internal Referral Program
WorkAnywhere Reimbursement of Internet and Cellular Costs
16 weeks maternity and adoption leave
12 weeks paternity leave