Implementation Specialist (On-Site/Hybrid GA Territory Required)

i3 Verticals•Canton, GA

21d•Hybrid

About The Position

The Implementation Specialist will be responsible for reviewing contracts, collaborating with stakeholders to gather business requirements, assessing customer technology environments, and configuring software solutions. This role involves conducting software demonstrations, performing quality assurance, delivering training, and providing support throughout the implementation lifecycle. The specialist will also troubleshoot issues, maintain communication with customers and internal teams, and document process improvements. Additionally, they will evaluate customer enhancement requests and work with internal departments on scoping and prioritization.

Requirements

Associate degree in computer/software-related field or 3+ years of software implementation experience
Excellent communication skills with the ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

Nice To Haves

Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
3+ years’ experience in a software, training, and implementation environment
1+ years' experience with court projects
General court knowledge a plus.

Responsibilities

Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.
Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.
Assess customer’s technology environmental, system requirements and accessibility.
Prepare and conduct software demonstrations.
Configure software solutions to meet the customer’s business and operational requirements.
Perform quality assurance reviews of system configurations and converted data prior to deployment.
Deliver remote and onsite training for administrators, end users, and other customer stakeholders.
Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.
Troubleshoot and resolve configuration issues, and customer-reported concerns.
Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.
Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.
Build and maintain positive working relationships with customers, partners, and cross-functional teams.
Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.
Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.