Implementation Specialist
About The Position
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! The Implementation Specialist is responsible for planning, configuring, and deploying the electronic health record system and related peripherals to support clinical, financial, and operational workflows across behavioral health and human services environments. This role works closely with program leadership, clinicians, billing team, to ensure successful implementation, workflow alignment, and user adoption of modules and functionality. Work Schedule: Monday through Friday, 8:00AM to 4:00PM
Requirements
- Experience working with EHR systems in behavioral health or human services.
- Strong technical expertise alongside problem solving and strategic thinking.
- Hands‑on experience using or supporting Netsmart myAvatar or similar systems.
- Strong understanding of behavioral health workflows, documentation requirements, and regulatory standards.
- Excellent communication, workflow analysis, and problem‑solving skills.
- Ability to support staff with varying technical skill levels.
Responsibilities
- Support all phases of EHR and clinical peripheral implementations, including discovery, workflow analysis, system build, testing, training, go live, and post go-live optimization.
- Partner with stakeholders to gather system requirements and translate them into functional configurations within the EHR.
- Assist with project timelines and deliverables
- Coordinate with Netsmart representatives and internal project leadership to ensure deliverables are met.
- Assist with creation of post implementation resource documentation to support end users.
- Assist with support of EHR, including routine Avatar support requests.
Benefits
- Generous benefits, including personalized health coverage, paid time off, and holiday pay
- Working within our community, making a real impact, working alongside passionate colleagues
- Accessible leadership team, coaching for your growth, and ample training opportunities
- As a rapidly growing organization, there are endless opportunities to grow within the organization
- Community discounts, loan forgiveness & more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
